5 Aspects To Consider Before Offering Unlimited Vacation To Your Employees

8 December 2015
 Categories: , Articles

Just between 1-2% of American companies offer some form of unlimited vacation time to their employees, but it is a practice being watched with interest by many startups and large companies. Unlimited vacation time can be seen as a large benefit for employees and a bargaining chip when hiring or retaining talent. However, it is not a one-size-fits-all benefit that can be effectively applied in every company. Even within a company, unlimited vacation may only make sense for certain types of employees. Read More 

Making The Most Of Net Promoter Scores: Guidance For Contact Center Managers

10 August 2015
 Categories: , Articles

A company's Net Promoter Score measures how likely it is that a customer would recommend the organization to other people. This type of brand advocacy is a great way to measure the overall experience your customers are having. For contact center managers, Net Promoter Scores offer a useful way to measure performance, but it's important to understand how to meaningfully apply these metrics. Make the most of Net Promoter Scores in your contact center with the four following performance-boosting tips. Read More 

Trying To Decide Who To Hire? 2 Great Ways To Take The Screening Process Into The 21st Century

6 May 2015
 Categories: , Articles

Are you looking for a way to infuse your business with a dose of fresh talent? As you look through stacks of resumes, it can be overwhelming to decide who to call in for an interview. Fortunately, you might be able to do a lot of the legwork before meeting with each person individually by working a little smarter. Here are two great ways to take the screening process into the twenty-first century, so that you can find the right employee in a snap:  Read More