Three Tips For Becoming A Mystery Shopper

17 March 2017
 Categories: , Blog

When you are looking for a side job that can earn you some income by doing what you enjoy, consider mystery shopping. Mystery shopping is a type of arrangement in which companies pay you to shop at a particular store and note your experience with everything from customer service to product selection. Doing this allows organizations to conduct research that is useful for the consumer studies and other relevant market information. Read More 

Four Marketing Campaigns You Can Create by Integrating Payment Processing and Marketing Software

27 April 2016
 Categories: , Articles

Integrated payment systems connect your payment processing software with your accounting software, but they can also integrate other systems such as your client relationship management (CRM), enterprise resource management (ERP), and even your automated marketing software. Wondering how integrating your payment processing system with your automated marketing software may improve your marketing efforts? Take a look at some of the potential benefits and uses of integrating these two systems: 1. Unique marketing targeted to individual customers Read More 

5 Aspects To Consider Before Offering Unlimited Vacation To Your Employees

8 December 2015
 Categories: , Articles

Just between 1-2% of American companies offer some form of unlimited vacation time to their employees, but it is a practice being watched with interest by many startups and large companies. Unlimited vacation time can be seen as a large benefit for employees and a bargaining chip when hiring or retaining talent. However, it is not a one-size-fits-all benefit that can be effectively applied in every company. Even within a company, unlimited vacation may only make sense for certain types of employees. Read More 

Making The Most Of Net Promoter Scores: Guidance For Contact Center Managers

10 August 2015
 Categories: , Articles

A company's Net Promoter Score measures how likely it is that a customer would recommend the organization to other people. This type of brand advocacy is a great way to measure the overall experience your customers are having. For contact center managers, Net Promoter Scores offer a useful way to measure performance, but it's important to understand how to meaningfully apply these metrics. Make the most of Net Promoter Scores in your contact center with the four following performance-boosting tips. Read More 

Trying To Decide Who To Hire? 2 Great Ways To Take The Screening Process Into The 21st Century

6 May 2015
 Categories: , Articles

Are you looking for a way to infuse your business with a dose of fresh talent? As you look through stacks of resumes, it can be overwhelming to decide who to call in for an interview. Fortunately, you might be able to do a lot of the legwork before meeting with each person individually by working a little smarter. Here are two great ways to take the screening process into the twenty-first century, so that you can find the right employee in a snap:  Read More